Frequently Asked Questions
HOW DO WE BOOK AN EVENT WITH ART OF SUCRE?
We currently are not accepting contracts for 2022. We will update you via our email list & social media if we open events back up!
HOW LONG DOES THE COTTON CANDY LAST?
Due to the delicate nature of our cotton candy, we suggest you consume our product as close to the arrival date as possible. Climate and environment play a huge part in cotton candy remaining fresh, so if you have to store it, please store it in a cool, dry place out of direct sunlight. However, please note the longer it sits, the higher the chance of disintegration.
HOW DO I STORE COTTON CANDY?
We suggest keeping the cotton candy in a cool, dry place out of direct sunlight. Keep the seal intact until you are ready to consume!
WHAT INGREDIENTS DO YOU USE?
Each of our products details all ingredients and can be found under each product description.
CAN I PLACE A CUSTOM ORDER FOR A WEDDING, SPECIAL THANK YOU, OR CORPORATE EVENT?
Of course! We would love to help create something special for you! Please complete the form on our custom page and we will reach out with all the details based on your needs.
WHAT IS THE AVERAGE TIME FOR A CUSTOM ORDER?
We suggest reaching out at least 2 months before the day of the event.
WHAT IS ART OF SUCRE’S RETURN POLICY?
Because cotton candy is perishable, we are not able to accept returns.
CAN I CANCEL OR CHANGE MY ORDER?
We strive to make our shipping process as quick and timely as possible. Once your order is placed, it cannot be changed or canceled.
WHEN WILL MY ORDER SHIP?
We are still very much a small business that is growing quickly. We have the hope of our orders shipping out within 1-3 business days. However, we ask for your patience as we are working very hard to get all our orders out on time.
ARE YOU HIRING?
We are always looking for wonderful people to join our team. Please send your resume to firstname.lastname@example.org.
WHO DO I CONTACT FOR PRESS AND MEDIA INQUIRIES?
Please contact us at email@example.com.